返金ポリシー
Return & Refund Policy
Last Updated: 20/03/2026
At God Grade, we are collectors first. We understand how important condition, authenticity, and trust are within the trading card community.
Purchases made on this website are also subject to our Terms of Service.
Your Rights Under Applicable Consumer Law
Nothing in this policy excludes or limits your rights under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law (ACL), or any applicable consumer protection laws in your country of residence.
You may be entitled to:
- A replacement or refund for a major failure
- Compensation for reasonably foreseeable loss or damage
- Repair or replacement for non-major failures
If a failure is minor, God Grade may choose to repair or replace the item within a reasonable time where permitted by law.
Return Authorisation
All returns must be authorised by God Grade prior to being sent back.
Returns sent without prior approval may be refused or returned to the sender.
Sealed Products (Booster Packs, Booster Boxes, ETBs, Tins, etc.)
Sealed trading card products are sold as received from authorised distributors.
Due to the nature of sealed trading card products:
- We do not guarantee specific card contents, pull rates, or rarity distribution
- Manufacturer defects, collation issues, or packaging inconsistencies are outside our control
Change of Mind Returns:
- Accepted within 30 days of delivery
- The product must remain unopened and factory sealed
- The product must be returned in original, resellable condition
God Grade will provide return shipping costs for change-of-mind returns.
Original shipping costs are non-refundable for change-of-mind returns.
Opened sealed products cannot be returned for change of mind.
We reserve the right to apply a restocking fee for change-of-mind returns where permitted by law.
Single Cards (Raw & Graded)
All single card sales (raw and graded) are final and not eligible for change-of-mind returns.
Due to market volatility and condition sensitivity, all single card sales are considered final for change of mind.
Condition definitions for trading cards can be found in our Card Condition Guide.
Cards listed as Near Mint (NM) are considered pack-fresh but not guaranteed to be flawless.
Minor manufacturing imperfections such as print lines, centring variations, small surface marks, minor edge wear, or slight corner whitening may be present even on pack-fresh cards and are considered part of the Near Mint condition.
All cards are imaged using high-resolution scanning to accurately represent condition.
Scanned images may make minor imperfections more visible than they would appear under normal viewing conditions. This is a result of accurate imaging and does not indicate additional damage or misrepresentation.
Any visible imperfections shown in listing images are considered disclosed and form part of the card’s condition.
Cards that are pack-fresh may still display minor manufacturing imperfections and remain classified as Near Mint (NM), even if visible in images.
Due to the reflective nature of foil and holographic cards, certain surface marks may only be visible under specific viewing conditions or angles and may not always be fully represented in images.
Condition is assessed without magnification, and individual expectations may vary. Buyers are responsible for carefully reviewing all listing images before purchasing.
God Grade does not guarantee any grading outcome from third-party grading companies (PSA, BGS, CGC, or others), regardless of condition description or card appearance.
Background removal or minor presentation editing of listing images does not constitute a misdescription of the product, provided the card’s condition and visible characteristics have not been concealed or altered.
Returns for single cards will only be considered where:
- The incorrect item was received
- The card does not materially match the listing description
- There is undisclosed significant damage
Returns will not be accepted for minor condition concerns, manufacturing imperfections, subjective grading expectations, or issues that were visible in listing images.
You must contact us within 48 hours of delivery and provide:
- Your order number
- Clear images of the item
- Images of the original packaging
Failure to report issues within 48 hours may affect our ability to assist with the claim.
We may request additional evidence, including images, videos, or documentation, to assess any claim.
All claims are subject to review and verification.
We will assess the issue and offer a replacement, store credit, repair, or refund where required under applicable law.
Non-Returnable Items
The following items are not eligible for return unless required by law:
- Opened sealed products
- Single cards (raw or graded) for change of mind
- Items damaged due to misuse or improper handling after delivery
International Orders
For international customers:
- Customs duties, VAT, GST, and import taxes are the responsibility of the customer
- These charges are determined by local authorities
- God Grade does not control or collect these charges
If a parcel is refused due to unpaid customs charges, refusal of delivery, or failure to collect:
- Original shipping costs are non-refundable
- Return shipping and handling costs may be deducted from any refund where applicable
We are not responsible for parcels delayed, held, refused, or seized by customs or regulatory authorities.
Refunds for international orders will only be processed once the returned item is received back by us in its original condition, unless otherwise required by law.
Return Shipping
God Grade will provide return shipping costs unless the product is faulty or otherwise required by applicable law.
We recommend using tracked and insured shipping for returns, as God Grade is not responsible for items lost or damaged during return transit.
Risk of loss for returned items remains with the customer until the item is received and accepted by God Grade.
Approved returns must be shipped within 7 days of authorisation unless otherwise agreed.
We may decline a refund or reduce the refund amount where returned items are not received, arrive damaged due to poor return packaging, or are not returned in the required condition, to the extent permitted by law.
Where permitted by law, partial refunds may be issued if an item is returned in a condition different from its original state.
Shipping timeframes, delivery estimates, and carrier responsibilities are outlined in our Shipping Policy.
Delays in shipping or delivery do not constitute grounds for cancellation or refund.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and contents.
If a parcel is declared lost by the shipping carrier:
- An investigation must be completed by the carrier before any resolution is provided
- If confirmed lost, we will provide a replacement (if available) or refund at our discretion
Claims may be subject to carrier investigation timeframes.
Pre-Orders
Pre-orders may be cancelled within 24 hours of purchase for a full refund.
After 24 hours, cancellations will incur a 10% administrative fee.
If a supplier cancels a product or significantly delays a release, customers may choose a full refund or store credit.
High-Value Orders & Fraud Prevention
For high-value singles and graded cards:
- Orders may be video recorded during packing for fraud prevention
- Signature on delivery may be required
- Insured shipping may be mandatory
We reserve the right to refuse returns or refunds where we reasonably suspect abuse of our policies, fraudulent activity, or attempts to exploit return processes.
God Grade is not responsible for:
- Market value fluctuations after purchase
- Subjective disagreements with third-party grading companies
- Minor cosmetic case scratches or scuffs on graded slabs
Minor cosmetic wear to graded card cases does not constitute a defect and is not grounds for return.
Refund Processing
Approved refunds will be processed to the original payment method unless otherwise agreed.
Refunds will be issued within 5–10 business days after approval.
Original shipping costs are non-refundable for change-of-mind returns.
If a refund is required due to a major failure under applicable consumer law, original shipping costs will also be refunded where required.
Incorrect Address Information
Customers are responsible for providing accurate shipping details when placing an order.
If a parcel is returned due to incorrect or incomplete address details:
- Reshipping fees may apply
- Original shipping fees are non-refundable
Contact Us
If you have any questions about returns or refunds, please contact:
