FAQ
Frequently Asked Questions
Orders & Products
What does God Grade sell?
God Grade is an Australian trading card store specialising in trading card singles, booster boxes, sealed products, and graded cards.
Are your cards authentic?
Yes. Every product sold by God Grade is 100% authentic. We do not sell fake, replica, or counterfeit products.
Do you sell graded cards?
Yes. We sell graded cards authenticated and encapsulated by trusted grading companies including PSA, BGS, and CGC.
Minor cosmetic wear to graded card cases does not constitute a defect or grounds for return.
Minor cosmetic wear to graded card cases does not constitute a defect or grounds for return.
What does Near Mint (NM) mean?
Near Mint (NM) means pack-fresh condition, not guaranteed perfection.
Cards may still contain minor manufacturing imperfections such as print lines, centring differences, small surface marks, or slight edge wear.
Cards are imaged using high-resolution scanning to accurately represent condition.
Listing images form part of the condition description, and buyers should review all images carefully before purchasing.
View Card Condition Guide
Cards may still contain minor manufacturing imperfections such as print lines, centring differences, small surface marks, or slight edge wear.
Cards are imaged using high-resolution scanning to accurately represent condition.
Listing images form part of the condition description, and buyers should review all images carefully before purchasing.
View Card Condition Guide
How is card condition assessed?
Most cards are listed as Near Mint (NM), meaning pack-fresh condition, not guaranteed perfection.
Pack-fresh cards may still contain minor manufacturing imperfections such as print lines, centring differences, small surface marks, or minor edge wear.
Cards are imaged using high-resolution scanning to accurately represent condition.
God Grade does not guarantee any grading outcome from PSA, BGS, CGC, or any other grading company.
View Card Condition Guide
Pack-fresh cards may still contain minor manufacturing imperfections such as print lines, centring differences, small surface marks, or minor edge wear.
Cards are imaged using high-resolution scanning to accurately represent condition.
God Grade does not guarantee any grading outcome from PSA, BGS, CGC, or any other grading company.
View Card Condition Guide
Do you guarantee PSA 10 or grading outcomes?
No. We do not guarantee any grading outcome.
Even pack-fresh cards may have minor manufacturing imperfections that affect grading results.
Buyers purchasing cards for grading should carefully review listing images before purchasing.
Even pack-fresh cards may have minor manufacturing imperfections that affect grading results.
Buyers purchasing cards for grading should carefully review listing images before purchasing.
Will I receive the exact card shown?
Where possible, each listing includes an individual image of the card.
For listings with multiple copies, a representative image may be used and minor variations may occur while still matching the listed condition.
For listings with multiple copies, a representative image may be used and minor variations may occur while still matching the listed condition.
Are listing images edited?
Some images may have backgrounds cleaned or minor visual adjustments for presentation.
We do not digitally alter or hide whitening, scratches, edge wear, surface marks, centring, or other condition-related characteristics.
We do not digitally alter or hide whitening, scratches, edge wear, surface marks, centring, or other condition-related characteristics.
Do you guarantee pull rates or specific cards in sealed products?
No. Sealed products are sold as received from official distributors. Pull rates, rarities, and contents are not guaranteed.
Can I check out as a guest?
Yes. You can place an order without creating an account, although creating an account can make it easier to review your order history and access your rewards panel on our website.
Shipping & Delivery
How long does dispatch take?
Orders are typically processed within 1–3 business days.
During major product releases, promotional events, or peak periods, processing times may extend to up to 5 business days.
Pre-orders ship on or shortly after the official release date.
During major product releases, promotional events, or peak periods, processing times may extend to up to 5 business days.
Pre-orders ship on or shortly after the official release date.
What shipping carrier do you use?
We use Australia Post for most shipments.
International deliveries may be completed by local carriers in the destination country.
International deliveries may be completed by local carriers in the destination country.
How long does shipping take?
Australia:
WA Metro: 2–5 business days
Interstate: 3–8 business days
Express: 1–3 business days
International:
7–21 business days depending on destination and customs processing.
WA Metro: 2–5 business days
Interstate: 3–8 business days
Express: 1–3 business days
International:
7–21 business days depending on destination and customs processing.
Is tracking included?
Tracking is provided once your order has been shipped where available.
Do high-value orders require a signature?
Yes. High-value orders may require signature on delivery and additional security measures such as insurance.
Are customs fees included?
No. International customers are responsible for any customs duties, taxes, or import fees charged by their country.
What happens if an international parcel is refused due to customs charges?
If a parcel is refused due to unpaid customs charges, original shipping fees are non-refundable and return shipping or handling costs may be deducted from any refund where applicable.
When does responsibility for the parcel transfer to the customer?
Once delivery is confirmed by the shipping carrier at the address provided, the customer is responsible for securing the parcel, subject to applicable consumer laws.
Do shipping delays qualify for refunds?
No. Shipping delays caused by carriers, customs, or events outside our control do not qualify for refunds or cancellations.
What if my parcel is lost or damaged?
Please contact us within 48 hours of delivery with clear photos of the parcel and contents if your order arrives damaged.
If a parcel is believed to be lost, we will first open an investigation with the shipping carrier. If the parcel is confirmed lost, we will provide a replacement if available, or a refund.
If a parcel is believed to be lost, we will first open an investigation with the shipping carrier. If the parcel is confirmed lost, we will provide a replacement if available, or a refund.
What if I entered the wrong shipping address?
Customers are responsible for providing correct shipping details.
If an order is returned due to an incorrect or incomplete address, reshipping fees will apply.
If an order is returned due to an incorrect or incomplete address, reshipping fees will apply.
My order is late, what should I do?
Please check your tracking first.
If your order is delayed beyond the estimated timeframe, contact us and we will assist you.
If your order is delayed beyond the estimated timeframe, contact us and we will assist you.
Can shipping be delayed for reasons outside your control?
Yes. Shipping delays may occur due to carrier disruptions, weather events, industrial action, customs processing, and public holidays.
What happens if my order contains a pre-order and an in-stock item?
If your order includes a pre-order item, your order may be held until all items are available to ship unless otherwise arranged.
Returns & Support
Can I cancel my order?
For standard orders, please contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.
Can sealed products be returned?
Yes, if unopened and returned within 30 days in resellable condition.
Can I return a card if I’m not happy with the condition?
Single card sales are final and not eligible for change-of-mind returns.
Cards are sold based on the condition shown in listing images and described in our Card Condition Guide.
Returns are only accepted if the item is incorrect, significantly not as described, or damaged.
View Return & Refund Policy
Cards are sold based on the condition shown in listing images and described in our Card Condition Guide.
Returns are only accepted if the item is incorrect, significantly not as described, or damaged.
View Return & Refund Policy
Can single cards be returned?
No. All single card sales are final and not eligible for change-of-mind returns.
What if there is an issue with my order?
Contact us within 48 hours of delivery with your order details and clear photos so we can assess and resolve the issue.
What if I receive the wrong item?
If you receive an incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging so we can assess and resolve the issue.
How long do refunds take?
Approved refunds are processed within 5–10 business days.
Can pre-orders be cancelled?
Pre-orders can be cancelled within 24 hours for a full refund.
After 24 hours, a 10% administrative fee will apply.
After 24 hours, a 10% administrative fee will apply.
Are pre-order release dates guaranteed?
No. Release dates are controlled by suppliers and may change.
Delays outside our control may occur.
Delays outside our control may occur.
Are shipping costs refundable?
Shipping costs are non-refundable for change-of-mind returns unless required under applicable consumer law.
How can I contact God Grade?
Rewards & Community
Do you have a rewards program?
Yes. God Grade offers a rewards program through your account panel on our website.
How do I earn points?
You can currently earn points in the following ways:
Sign up: 100 points
Celebrate a birthday: 100 points
Follow on Instagram: 50 points
Follow on TikTok: 50 points
Place an order: 1 point for every $1 spent
Sign up: 100 points
Celebrate a birthday: 100 points
Follow on Instagram: 50 points
Follow on TikTok: 50 points
Place an order: 1 point for every $1 spent
How do I redeem points?
Points can currently be redeemed as an order discount at the rate of 1000 points = $10.
Do you offer referral rewards?
Yes. God Grade offers $5 referral rewards where applicable.
