Frequently Asked Questions

We sell authentic trading card singles, booster boxes, sealed products, graded cards and accessories, including Dragon Ball, One Piece, Yu-Gi-Oh! and Sports cards.

We sell cards graded by companies such as PSA, BGS and CGC, with the grade and certification shown in each listing. We do not guarantee a future grading or regrading result.

Case condition is separate from the card’s grade. Material case damage must be disclosed, and any concerns are assessed against the listing and applicable consumer guarantees.

Near Mint does not mean flawless or guaranteed grading quality. Minor print lines, centring differences or light surface, edge or corner imperfections may be present. Pack-fresh cards are assessed on their actual condition; being pack-fresh does not automatically make a card Near Mint.

We assess cards under normal lighting without magnification. Read the images and listing notes alongside our Card Condition Guide.

Where possible, we show the individual card. Listings with multiple copies may use a representative image; every copy must match the stated condition and material details.

High-resolution scans can highlight imperfections, while foil reflections and screen settings can affect appearance. We may tidy backgrounds for presentation, but do not remove or hide condition issues.

Random card pulls, rarities and pull rates are not guaranteed. Any specifically advertised contents, such as included promotional cards, must match the product listing.

Yes. You can order without an account. An account makes it easier to view your order history and access rewards.

We consider selected Near Mint singles, graded cards and sealed products in good condition. Singles must have a market value of at least $20 each; we do not buy bulk or low-value cards.

We offer up to 80% of current market value, depending on condition, demand and recent completed sales. Store Credit adds a 10% bonus to our cash offer.

Use our Sell to God Grade form with clear photos and details. You can include multiple items and decline an offer before accepting it and sending your items. We aim to review submissions within 24–72 hours.

We offer Bank Transfer, PayID and Store Credit. After your items arrive and pass inspection, payment is usually sent within 1–2 business days of confirmation.

We provide the delivery address after you accept an offer. Pack items securely and use tracked shipping; insurance is recommended for valuable items. You pay the cost of sending items to us. Keep your postage receipt and tracking details.

We aim to dispatch eligible in-stock orders placed before 2:00 PM AWST, Monday to Friday, the same business day. Normal processing is 0–1 business days; weekends and public holidays are excluded.

Same-day dispatch is a target, not a guarantee. Processing may take up to 5 business days during peak periods. See our Shipping Policy.

Orders leave Baldivis, Western Australia. We primarily use Australia Post; international deliveries may be completed by local postal partners.

Eligible orders excluding accessories receive free Standard shipping or $10 Express shipping. Australian accessory shipping is $10 Standard or $20 Express. All amounts are in AUD.

Shipping options and the final charge for your order are shown at checkout.

Normal estimated delivery is 1–7 business days for Standard and 1–4 business days for Express, including our usual 0–1 business-day processing allowance.

These are estimates, not guarantees. Peak processing periods, remote destinations and carrier disruptions may take longer. Express does not guarantee next-day delivery.

We ship to supported destinations, with available services and shipping charges calculated at checkout. Delivery depends on the destination, service and customs clearance.

Where Zonos Delivered Duty Paid (DDP) is available and selected, applicable duties and taxes are collected at checkout. Otherwise, destination customs duties, taxes and fees are your responsibility. See our Shipping Policy for details, including refused or returned parcels.

Tracking is sent after dispatch where available. Signature on delivery is generally required for orders over AUD $100; additional protection may apply to high-value orders.

Check your tracking, then contact us if it is overdue or appears lost. We will help investigate with the carrier and provide a replacement, refund or other remedy where required. Delivery delays do not remove your consumer rights.

For damaged deliveries, follow the damaged or incorrect item guidance below.

Email Admin@GodGrade.gg immediately with your order number and correct address. We cannot guarantee changes once processing or dispatch has begun. If an address error causes a return, additional shipping charges may apply in accordance with our policy and consumer law.

Pre-orders are dispatched when stock becomes available. Release dates can change, and orders containing both in-stock and pre-order items may be held until everything is ready unless separate shipping is arranged.

If an item is significantly delayed or cannot be supplied, we will contact you about the available options and any refund rights. See our Purchase Options Cancellation Policy.

For eligible change-of-mind returns, submit your request within 30 calendar days of receiving the last item in your order. Items must meet our return conditions; sealed products must remain unopened and factory sealed.

Raw and graded singles, including Cheap Singles, are excluded from change-of-mind returns. This does not affect rights for faulty, incorrect or misdescribed products. See our Return & Refund Policy.

Approved returns receive free return shipping, including international returns, with no restocking fee. Please wait for our instructions and send the return within 7 calendar days of authorisation.

Original delivery charges are generally not refunded for change-of-mind returns, except where required by law. See our Return & Refund Policy.

Request cancellation promptly through your customer account, where available, or by email. Requests for unfulfilled items are reviewed under our policies; cancellation may no longer be possible once packing or dispatch preparation begins.

Pre-orders and allocated products are subject to our Purchase Options Cancellation Policy. Nothing in these conditions limits rights under applicable consumer law.

Email Admin@GodGrade.gg with your order number, a description of the problem and photos if available. For delivery damage or an incorrect item, please contact us within 48 hours where possible.

This is a reporting request, not a deadline that removes your rights. We will assess the issue and provide the remedy required under applicable consumer law.

Approved refunds are processed within 5–10 business days after approval and receipt of returned items, where a return is required. Your payment provider may need additional time to show the refund.

Email Admin@GodGrade.gg. For an existing order, include your order number and a brief explanation so we can help.

Open the Rewards button on our website to view your balance, earning activities and available discounts. The rewards panel shows the current points requirements, redemption values and conditions.

Check the Rewards panel for your referral link, current offers and eligibility conditions.

Visit our Customer Reviews page for Google, eBay and Judge.me reviews and review links. For a product review, use the Judge.me invitation for your purchase.