プライバシーポリシー
Privacy Policy
Last Updated: 20/03/2026
Business Information:
God Grade (operated by LUNA PIXEL STUDIOS PTY LTD)
ABN: 74664293707
Perth, WA, Australia
This Privacy Policy describes how God Grade ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from GodGrade.gg.
This Privacy Policy applies to information collected through our website and related services.
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.
For the purposes of applicable data protection laws, God Grade (operated by LUNA PIXEL STUDIOS PTY LTD) is the data controller of your personal information.
This policy is intended to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches (NDB) scheme, and applicable international privacy laws including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) where applicable.
Your use of this website is also subject to our Terms of Service.
Types of Personal Information We Collect
We may collect the following categories of personal information:
- Identity Information: name, username
- Contact Information: email address, phone number, billing and shipping address
- Transaction Information: order history, purchase details
- Technical Information: IP address, browser type, device information
- Account Information: login credentials and preferences
- Payment Information: processed securely via third-party providers (we do not store full card details)
How We Collect Information
We collect personal information:
- Directly from you (e.g. when placing orders, creating an account, or contacting us)
- Automatically (e.g. through cookies, analytics tools, and website interactions)
- From third parties (e.g. payment processors, fraud detection services, and advertising platforms)
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Pages visited
- Referring websites
- Session activity
This information helps us analyse website performance and improve customer experience.
Shopify Platform
Our store is hosted on Shopify Inc., which provides the eCommerce platform that allows us to sell our products and services. Shopify stores customer data through its infrastructure and may process personal information according to its own privacy policies.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide shipping and delivery services
- Communicate with customers regarding orders or support requests
- Detect and prevent fraud or suspicious activity
- Improve website functionality and customer experience
- Send marketing communications (where you have opted in)
- Comply with legal obligations
Legal Basis for Processing (EEA & UK Customers)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following legal bases:
- Your consent (for example, for marketing communications)
- The performance of a contract (for example, processing orders and deliveries)
- Compliance with legal obligations
- Our legitimate business interests, such as fraud prevention and improving our services
Payment Processing
Payments are processed through secure third-party payment providers.
God Grade does not store full credit card details on our servers.
Payment providers may collect and process payment information in accordance with their own privacy policies.
Shipping & Order Fulfilment
To deliver orders, we may share necessary customer information with shipping carriers and logistics partners.
Shipping terms are outlined in our Shipping Policy.
Returns & Refunds
Return and refund eligibility is governed by our Return & Refund Policy.
Product condition standards and card grading descriptions are outlined in our Card Condition Guide.
Fraud Prevention
We may use customer information and fraud detection systems to identify and prevent fraudulent transactions.
For high-value orders, additional verification steps may be used to protect both customers and our business.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve browsing experience, analyse website traffic, and support essential site functionality.
Cookies may include:
- Strictly Necessary Cookies: required for website functionality
- Analytics Cookies: used to understand website usage (e.g. Google Analytics)
- Marketing Cookies: used for advertising and retargeting (e.g. Meta Pixel)
Where required by law, we obtain your consent before placing non-essential cookies.
Your cookie preferences can be managed through our cookie banner where available or through your browser settings.
Advertising & Behavioural Tracking
Our website may use tracking pixels, cookies, and similar technologies from third-party advertising platforms to improve advertising performance and relevance.
Marketing Communications
We may send promotional communications to users who have opted in.
You may opt out at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
Disclosure of Personal Information
We may disclose personal information to:
- Payment processors
- Shipping carriers and logistics providers
- IT and hosting providers (including Shopify)
- Analytics and advertising partners (such as Google and Meta)
- Fraud prevention and security providers
- Professional advisers or where required by law
We take reasonable steps to ensure these parties handle your information securely.
International Data Transfers
Your information may be transferred to, stored, and processed outside your country, including in Australia and the United States.
Some of our service providers are located overseas. By using our services, you acknowledge that your personal information may be disclosed to overseas recipients.
We take reasonable steps to ensure such recipients comply with applicable privacy laws.
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of your personal information.
We do not sell your personal information in the traditional sense. However, we may share information with advertising partners to improve marketing relevance.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
Legal Disclosure
We may disclose personal information if required to do so by law, or where reasonably necessary to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
Do Not Track Signals
Some browsers offer a “Do Not Track” signal. Our website does not currently respond to these signals.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including processing transactions, maintaining records, and complying with legal obligations.
When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.
Data Breach Notification
In the event of a data breach likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Sensitive Information
We do not collect sensitive information (such as health, biometric, or government identifiers) unless required by law or voluntarily provided.
Children’s Privacy
Our website is not intended for individuals under the age required by applicable law, and we do not knowingly collect personal information from children.
Your Privacy Rights
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
We may require identity verification before processing such requests.
Complaints
If you believe your privacy rights have been breached, please contact us with full details of your concern.
We will investigate and respond within a reasonable timeframe (generally within 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
