プライバシーポリシー
Privacy Policy
Last Updated: 25/06/2026
Business Information:
God Grade
ABN: 74664293707
Perth, WA, Australia
This Privacy Policy describes how God Grade ("we", "our", or "us") collects, uses, discloses, stores, and protects your personal information when you visit, create an account, make a purchase from, or interact with GodGrade.gg.
This Privacy Policy applies to information collected through our website, customer account features, order services, return and cancellation request systems, and related services.
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.
For the purposes of applicable data protection laws, God Grade, operated by LUNA PIXEL STUDIOS PTY LTD, is the data controller of your personal information.
This policy is intended to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Notifiable Data Breaches (NDB) scheme, and applicable international privacy laws including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) where applicable.
Your use of this website is also subject to our Terms of Service, Return & Refund Policy, Shipping Policy, and any applicable purchase option or cancellation terms.
Types of Personal Information We Collect
We may collect the following categories of personal information:
- Identity Information: name, username, account name, and other identifying details provided by you
- Contact Information: email address, phone number, billing address, and shipping address
- Transaction Information: order history, purchase details, payment status, refund details, return details, cancellation details, and customer support history
- Account Information: login credentials, account preferences, customer account activity, order status, return request status, and cancellation request status
- Return & Cancellation Information: return requests, cancellation requests, reasons for requests, uploaded photos or videos, packaging images, claim details, request outcomes, and related correspondence
- Shipping & Fulfilment Information: tracking details, delivery status, carrier updates, customs information, declared values, and delivery issue records
- Technical Information: IP address, browser type, device information, operating system, session activity, pages visited, and referring websites
- Fraud Prevention Information: risk indicators, verification records, transaction evidence, packing records, images, videos, tracking records, correspondence, and dispute records
- Payment Information: processed securely via third-party providers. We do not store full credit card details on our servers
How We Collect Information
We collect personal information:
- Directly from you when you place an order, create an account, submit a return or cancellation request, contact us, or interact with our website
- Automatically through cookies, analytics tools, website interactions, customer account activity, and technical systems
- From third parties such as payment processors, shipping carriers, fraud detection services, advertising platforms, customs and duties providers, and eCommerce service providers
Customer Accounts
Customers may use customer accounts to view orders, submit eligible return requests, submit eligible cancellation requests, and track the status of requests.
Customer accounts can be accessed here:
When you use customer account features, we may collect and process information related to your account, order history, return requests, cancellation requests, request status, uploaded evidence, and related communications.
Submitting a return or cancellation request through your customer account does not guarantee approval. Requests are assessed in accordance with our Return & Refund Policy, Shipping Policy, Terms of Service, applicable purchase option terms, and applicable consumer law.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring websites
- Session activity
- Website interactions
- Customer account interactions where applicable
This information helps us analyse website performance, improve customer experience, maintain website security, and support essential site functionality.
Shopify Platform
Our store is hosted on Shopify Inc., which provides the eCommerce platform that allows us to sell our products and services.
Shopify may store and process customer data through its infrastructure, including account information, order information, payment-related information, fulfilment information, return information, and cancellation-related information, according to Shopify’s own privacy policies and platform terms.
How We Use Your Information
We use your personal information to:
- Process, manage, and fulfil orders
- Provide shipping, tracking, and delivery services
- Create and manage customer accounts
- Process and assess return requests
- Process and assess cancellation requests
- Process refunds, replacements, repairs, store credit, and other remedies where applicable
- Review damaged parcel claims, missing parcel claims, incorrect item claims, and order disputes
- Calculate, process, and support customs duties, taxes, VAT, GST, import fees, and international shipping compliance where applicable
- Communicate with customers regarding orders, returns, cancellations, shipping updates, support requests, or account matters
- Detect and prevent fraud, suspicious activity, policy abuse, chargeback misuse, and false claims
- Verify orders, customer details, payment details, shipping details, and claim details where required
- Improve website functionality, security, customer experience, and service quality
- Send marketing communications where you have opted in
- Comply with legal, regulatory, tax, accounting, and record-keeping obligations
- Enforce our policies, terms, and rights where permitted by law
Legal Basis for Processing
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following legal bases:
- Your consent, for example, for marketing communications or certain cookies where required
- The performance of a contract, for example, processing orders, deliveries, returns, cancellations, refunds, and customer account services
- Compliance with legal obligations
- Our legitimate business interests, such as fraud prevention, dispute resolution, website security, customer support, and improving our services
Payment Processing
Payments are processed through secure third-party payment providers.
God Grade does not store full credit card details on our servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
Shipping & Order Fulfilment
To deliver orders, we may share necessary customer information with shipping carriers, logistics partners, customs authorities, duties and tax providers, and international shipping compliance providers.
This information may include your name, delivery address, email address, phone number, order details, product information, declared values, tracking information, and customs-related information where required for delivery, customs clearance, duties, taxes, or import compliance.
For eligible international orders, we may use third-party services such as Zonos to calculate, collect, and process applicable duties, taxes, VAT, GST, import fees, and customs-related charges for Delivered Duty Paid (DDP) services.
Shipping terms, including our same-day shipping target for eligible orders placed before 2:00 PM AWST on business days, are outlined in our Shipping Policy.
Returns, Refunds & Cancellations
Return, refund, and cancellation eligibility is governed by our Return & Refund Policy.
Customers may submit eligible return and cancellation requests through their customer account:
To assess return, refund, cancellation, replacement, repair, damaged parcel, incorrect item, or other claim requests, we may collect and process:
- Order details
- Customer contact details
- Return request details
- Cancellation request details
- Uploaded photos or videos
- Images of the item and packaging
- Shipping and tracking records
- Customer correspondence
- Refund or payment records
- Internal assessment notes and request outcomes
Product condition standards and card grading descriptions are outlined in our Card Condition Guide.
Fraud Prevention & Order Evidence
We may use customer information and fraud detection systems to identify and prevent fraudulent transactions, suspicious activity, policy abuse, chargeback misuse, and false claims.
For high-value orders, additional verification steps may be used to protect both customers and our business.
To assist with fraud prevention, order verification, dispute resolution, return assessments, cancellation assessments, insurance claims, chargeback disputes, customs compliance, and carrier claims, we may create and retain photographs, videos, shipping records, tracking information, packing records, customs documentation, customer correspondence, return request records, cancellation request records, and related transaction evidence associated with an order.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve browsing experience, analyse website traffic, maintain website security, support essential site functionality, and improve advertising performance.
Cookies may include:
- Strictly Necessary Cookies: required for website functionality, checkout, account login, security, and order processing
- Analytics Cookies: used to understand website usage, such as Google Analytics
- Marketing Cookies: used for advertising and retargeting, such as Meta Pixel
Where required by law, we obtain your consent before placing non-essential cookies.
Your cookie preferences can be managed through our cookie banner where available or through your browser settings.
Advertising & Behavioural Tracking
Our website may use tracking pixels, cookies, and similar technologies from third-party advertising platforms to improve advertising performance and relevance.
This may include information about pages viewed, products viewed, interactions with our website, and purchase activity where permitted by law and platform settings.
Marketing Communications
We may send promotional communications to users who have opted in.
You may opt out at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
Transactional emails relating to orders, shipping, returns, cancellations, refunds, account activity, or customer support may still be sent where necessary to provide our services.
Disclosure of Personal Information
We may disclose personal information to:
- Payment processors
- Shipping carriers and logistics providers
- Customs, duties, tax, and international shipping compliance providers, including Zonos where applicable
- Return shipping providers and claims support providers
- IT and hosting providers, including Shopify
- Customer account, order management, return management, and cancellation management service providers
- Analytics and advertising partners, such as Google and Meta
- Fraud prevention, payment security, and risk assessment providers
- Professional advisers, insurers, dispute resolution providers, or legal representatives
- Government agencies, regulators, customs authorities, or law enforcement where required or permitted by law
We take reasonable steps to ensure these parties handle your information securely and only for appropriate purposes.
International Data Transfers
Your information may be transferred to, stored, and processed outside your country, including in Australia, the United States, Canada, the European Union, or other locations where our service providers operate.
Some of our service providers are located overseas. By using our services, you acknowledge that your personal information may be disclosed to overseas recipients.
We take reasonable steps to ensure such recipients handle your personal information in accordance with applicable privacy laws and appropriate safeguards.
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and other applicable California privacy laws, including the right to request access to or deletion of your personal information.
We do not sell your personal information in the traditional sense. However, we may share information with advertising partners to improve marketing relevance, subject to applicable privacy laws and platform settings.
Business Transfers
In the event of a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, personal information may be transferred as part of that transaction.
Legal Disclosure
We may disclose personal information if required to do so by law, or where reasonably necessary to comply with legal obligations, enforce our policies, protect our rights, prevent fraud, respond to disputes, or protect the rights, property, or safety of God Grade, customers, or others.
Do Not Track Signals
Some browsers offer a “Do Not Track” signal. Our website does not currently respond to these signals.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, misuse, interference, loss, modification, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including processing transactions, maintaining customer accounts, fulfilling orders, handling returns, processing cancellations, processing refunds, resolving disputes, preventing fraud, maintaining tax and accounting records, and complying with legal obligations.
We may retain order evidence, packing records, shipping records, return request records, cancellation request records, customer correspondence, and dispute records where reasonably necessary for fraud prevention, insurance claims, chargeback disputes, carrier claims, tax obligations, accounting obligations, legal compliance, or policy enforcement.
When personal information is no longer required, we take reasonable steps to securely delete, de-identify, or anonymise it.
Data Breach Notification
In the event of a data breach likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Sensitive Information
We do not intentionally collect sensitive information, such as health information, biometric information, or government identifiers, unless required by law, necessary for a specific lawful purpose, or voluntarily provided by you.
Please avoid sending unnecessary sensitive information when contacting us or submitting return, cancellation, or support requests.
Children’s Privacy
Our website is not intended for individuals under the age required by applicable law, and we do not knowingly collect personal information from children.
If a parent or guardian believes a child has provided personal information to us, they may contact us and request that we review or delete the information where appropriate.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
We may require identity verification before processing such requests.
Some requests may be refused or limited where we are required or permitted to retain information for legal, tax, accounting, fraud prevention, dispute resolution, order fulfilment, return, cancellation, refund, or security purposes.
Complaints
If you believe your privacy rights have been breached, please contact us with full details of your concern.
We will investigate and respond within a reasonable timeframe, generally within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another applicable privacy regulator in your location.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, customer account features, return and cancellation processes, service providers, legal requirements, or business operations.
The updated version will be posted on this page with the revised “Last Updated” date.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
