Cancellation policy
Last updated: 21 October 2026
This policy covers God Grade pre-orders, allocated products, limited releases and products reserved or ordered specifically for a customer. Read it with our Return & Refund Policy, Shipping Policy and Terms of Service.
Purchase Information
Before purchase, we disclose the product's pre-order or allocation status, available release or dispatch estimate, payment requirements and any special cancellation conditions. A manufacturer's release date may differ from our dispatch date.
Orders containing in-stock and pre-order items are normally held until everything is available, unless separate dispatch is agreed.
Requesting a Cancellation
Email Admin@GodGrade.gg with your order number and the items you want to cancel, or use the option in your customer account where available. An account is not required.
Request cancellation as soon as possible. We assess change-of-mind requests for unfulfilled items against the order's progress and any lawful conditions disclosed before purchase. A request is not confirmed until we advise you of the outcome.
We will try to stop processing, but a change-of-mind cancellation may no longer be possible once packing or dispatch is underway. For partial cancellations, we will confirm the remaining items and delivery arrangements. Dispatched items follow the return conditions for their product category.
Delays, Shortages & Supplier Allocations
Supplier dates and allocations may change. We will notify affected customers of significant delays or shortages, provide updated estimates where available and explain the options.
If we cannot supply an item or quantity, we will refund the amount paid for it. We will not require indefinite waiting or acceptance of store credit. If only part of an allocation arrives, we use a fair and consistent process considering order date, confirmed payment, disclosed limits and supplier restrictions.
If supply cannot occur within an agreed or reasonable time, cancellation and refund rights will be assessed under applicable law. Alternatives or store credit require your agreement.
Price Changes & Payments
Market movements, finding a lower price elsewhere or disappointment with resale value do not automatically create a cancellation right. Supply failures or other legal remedies are not treated merely as a change of mind.
We may pause or cancel an unfulfilled order for unresolved payment or reasonable verification concerns, contacting you where appropriate. Any amounts due back will be refunded, and uncollected balances for cancelled items will be cancelled. Payment-provider disputes will be coordinated to avoid duplicate refunds.
Cancellation Refunds
- Approved refunds return the amount paid for cancelled items, including refundable deposits, to the original payment method unless you agree otherwise.
- This policy imposes no standard cancellation fee. Any different change-of-mind terms must be lawful and disclosed before purchase.
- If the whole order is cancelled before dispatch, its delivery charges are refunded. Partial-order delivery adjustments will be explained.
- Refunds are usually issued within 5–10 business days after approval, excluding weekends and Western Australian public holidays. Your payment provider may take additional time.
Your Consumer Rights
Nothing in this policy limits Australian Consumer Law or other mandatory consumer rights. Pre-order status, packing, fulfilment or dispatch does not remove a cancellation, refund or other remedy required by law.
For faulty, incorrect or misdescribed goods and remedies after delivery, see our Return & Refund Policy. Policy updates do not retrospectively reduce existing purchase rights.
Contact: Admin@GodGrade.gg
God Grade, Baldivis, Western Australia.