物流政策
Shipping Policy
Last Updated: 05/06/2026
At God Grade, we take pride in securely packaging and dispatching collectible trading card products. We understand that condition matters, especially for sealed products and high-value singles.
Purchases made on this website are also subject to our Terms of Service.
Processing Times
Same Day Shipping: Orders placed before 2:00 PM AWST on business days are typically dispatched the same day.
Orders placed after 2:00 PM AWST, on weekends, or on public holidays will be dispatched on the next available business day.
While we aim to dispatch eligible orders the same day, this is a target service level and may not be guaranteed during major releases, promotional events, peak periods, inventory audits, or unforeseen operational circumstances.
Orders are typically processed within 1–3 business days.
During major releases, promotional events, or peak periods, processing may take up to 5 business days.
Processing times are estimates only and are not guaranteed.
Pre-orders ship on or shortly after the official release date unless otherwise stated. Release dates are determined by suppliers and may change.
Australian Shipping
All orders are dispatched from Baldivis, Western Australia.
Estimated delivery times after dispatch:
- WA Metro: 2–5 business days
- Interstate: 3–8 business days
- Express: 1–3 business days
Delivery timeframes are estimates only and are not guaranteed.
Delivery timeframes may vary depending on destination, carrier performance, weather conditions, public holidays, and regional servicing schedules.
International Shipping
God Grade ships internationally to selected countries using a combination of standard international shipping services and, where available, Zonos Delivered Duty Paid (DDP) solutions.
Estimated delivery timeframe:
- 7–21 business days depending on destination, carrier, and customs processing
Delivery timeframes are estimates only and are not guaranteed.
Customs, Duties & Taxes
God Grade uses Zonos to provide international customers with transparent landed-cost pricing where available.
For eligible destinations and shipping methods, customs duties, VAT, GST, import taxes, and other applicable import fees may be calculated and collected at checkout through a Delivered Duty Paid (DDP) service.
Where DDP is available and selected:
- Applicable duties and taxes are calculated and collected at checkout
- No additional customs charges should normally be payable upon delivery
- Customs clearance is supported through our shipping and compliance partners
DDP availability varies by destination, shipping method, product restrictions, and local regulations. Not all countries or orders qualify for DDP.
Where DDP is unavailable, duties, taxes, VAT, GST, customs fees, brokerage fees, and other import charges remain the responsibility of the customer and may be collected by customs authorities or the delivery carrier before delivery.
Customers are responsible for ensuring imported products comply with local laws and regulations.
Customs Delays & Import Issues
While DDP services may help streamline customs clearance, customs inspections and delays can still occur and remain outside our control.
God Grade is not responsible for:
- Customs delays or inspections
- Import restrictions or regulations in your country
- Parcels held, delayed, refused, or seized by customs or regulatory authorities
- Additional charges imposed by customs authorities due to incorrect customer information, regulatory requirements, or circumstances beyond our control
If an issue arises with customs clearance, import duties, taxes, or delivery charges, customers should contact God Grade as soon as possible. Where we believe assistance is required or appropriate, we will make reasonable efforts to help resolve the matter with the customer, carrier, or relevant service provider.
Refused or Unclaimed Shipments
If an order is refused, unclaimed, returned to sender, or rejected by customs:
- Original shipping costs are non-refundable
- Any duties, taxes, return shipping fees, storage fees, customs charges, carrier charges, or handling costs incurred may be deducted from any refund where permitted by law
- If the shipment is destroyed or abandoned by customs or the carrier, no refund may be available
Shipping Carriers & Tracking
We use trusted shipping carriers. Tracking is provided where available.
Once an order has been dispatched, delivery is managed by the shipping carrier.
Tracking updates are provided by the carrier and may be subject to delays or inaccuracies outside our control.
Customers are encouraged to monitor tracking updates. If you experience any delivery issues, please contact us and we will assist where possible.
Risk of Loss & Delivery
Risk of loss and ownership of goods passes to the customer upon confirmed delivery to the address provided at checkout.
For international shipments, responsibility may transfer once the parcel is handed to the shipping carrier, subject to applicable consumer protection laws.
If tracking confirms delivery to the provided address, the parcel will be considered delivered.
Customers are responsible for ensuring the delivery location is secure.
By placing an order, you authorise the shipping carrier to leave the parcel at the delivery address where deemed safe, unless signature confirmation is selected or required.
Once delivery has been confirmed by the carrier, God Grade is not responsible for loss, theft, or damage occurring after delivery.
We are not responsible for parcels redirected, forwarded, or handled by third-party services after dispatch.
Nothing in this policy limits your rights under applicable consumer laws.
High-Value Orders & Security
For high-value singles and graded cards:
- Signature confirmation may be required
- Insurance may be included
- Orders may be video recorded during packing for fraud prevention
We reserve the right to upgrade shipping methods for security purposes.
Insurance, where included, is subject to the carrier’s terms and claim process.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and contents.
Failure to report issues within 48 hours may affect our ability to assist with the claim.
If a parcel is declared lost by the carrier:
- An investigation must be completed by the carrier before any resolution is provided
- If confirmed lost, we will provide a replacement, if available, or refund at our discretion
Any claims for loss or damage are subject to the terms and limitations of the shipping carrier.
Incorrect or Undeliverable Address
Customers are responsible for providing accurate shipping details.
If a parcel is returned due to an incorrect, incomplete, or undeliverable address:
- Reshipping fees will apply
- Original shipping costs are non-refundable
- Orders may be cancelled and refunded minus applicable costs at our discretion
Partial Shipments
Orders may be shipped in multiple packages where necessary. Additional shipping charges will not apply unless agreed in advance.
PO Boxes & Parcel Lockers
Shipping to PO Boxes or parcel lockers may be unavailable for certain carriers or high-value shipments.
Delays Outside Our Control
Shipping delays may occur due to circumstances beyond our reasonable control, including:
- Carrier disruptions
- Weather events
- Industrial action
- Customs processing
- Public holidays
Shipping delays alone do not constitute grounds for cancellation or refund.
Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
God Grade provides free return shipping for approved returns as outlined in our Return & Refund Policy.
Eligibility requirements, exclusions, and return procedures are detailed within our Return & Refund Policy.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Contact
If you have any shipping questions, please contact:
